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Booking & Confirmation

All bookings are handled via WhatsApp enquiry. Please contact our team to check availability and receive booking details.

Your booking is only confirmed after availability is verified and full or deposit payment has been successfully received.

No. Dates are not guaranteed until full or deposit payment is made. Unpaid enquiries may be released without notice.

Payment

Yes. A full or partial payment is required to secure your booking.

Payment details will be provided via WhatsApp after your enquiry.

Your booking request may be cancelled and released to other guests.

Check-In & Stay

  • Check-in: From 3:00 PM

  • Check-out: By 12:00 PM

Yes, subject to availability and additional charges may apply.

All confirmations and stay details will be shared via WhatsApp.

Cancellation, Changes & No-Show

Yes, all requests must be made via WhatsApp and are subject to approval.

efunds depend on the cancellation terms agreed during booking. Some bookings may be non-refundable.

Date changes are subject to availability and may incur additional charges.

No-shows will be fully charged and are non-refundable.

Occupancy & Guest Responsibility

No. Guests must not exceed the maximum occupancy unless prior approval is given.

Guests are responsible for any damage or loss caused during their stay.

The resort may request a refundable security deposit.

House Rules

Only with prior approval. Unauthorized events may result in termination without refund.

Smoking is strictly prohibited at designated areas.

Pets are allowed only with prior approval.

Yes. Guests are expected to keep noise to a minimum, especially at night.

Safety & Liability

No. Guests are responsible for their personal belongings at all times.

Yes, but all facilities (including pool areas) are used at your own risk.

General Policy

The resort is not liable for disruptions caused by events beyond our control (e.g. weather, government restrictions).

Yes. We reserve the right to refuse or cancel bookings if guests violate our policies.

Yes. Bukit Langkawi Resort reserves the right to update these Terms & Conditions at any time without prior notice.

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